About HEET

HEET is a 'not-for-profit' Industrial & Provident Society (No. 28988R) with exempt charity status (No. XR31966). We are managed by unpaid trustees consisting of local residents and professionals with an interest in furthering the aims and objectives of the organisation. We have a flat pay structure, with all employees being paid at the same rate.


HEET's services are free of charge so that they are accessible to low-income households that are in most need. We receive grant support and other forms of income from public bodies including the local authority and central government, charitable trusts, and the private sector.

Background & History

HEET began in 1998 when three committed residents delivered a series of advice sessions to raise awareness of energy conservation issues and promote the take up of government insulation grants. HEET now employs seven staff, delivers a number of projects in line with our mission and has carried out interventions in over 12,000 homes across north-east London.

HEET's Mission

To work with the community to make the homes of local people safe and healthy, with affordable fuel bills and low carbon emissions.


  • Enable residents to save money on their fuel bills.
  • Improve the health, comfort & safety of residents who live in cold and unsafe homes.
  • Provide home improvements and repairs that delay and reduce the need for care and support and enhance the quality of life for people with care and support needs.
  • Reduce carbon emissions from homes in north-east London and encourage actions and behaviours, by the community and individuals, that lower energy demand.
  • Who Benefits from HEET?

    HEET’s services are open to residents in all tenures of housing, but major interventions like wall insulation and heating improvements, are limited to private sector homes. Eligibility depends on the service provided but generally speaking HEET supports older people, low-income households and people with a long-term illness or disability.

    Where we are now

    HEET employs seven people and has a reliable group of session workers who deliver our energy roadshows. We often have at least one volunteer trainee gaining working experience with our installers. Our annual turnover is in the region of £250,000.

    See a report of our work in Waltham Forest for 2021-22.

    Our Privacy Policy

    HEET regards the lawful and correct treatment of personal information as very important. To this end we fully endorse and adhere to the Principles of Data Protection, as detailed in the General Data Protection Regulation (GDPR). Please see our Privacy Notice for more information about how we treat personal data.

    Picture: HEET Energy Roadshow in Waltham Forest
    Picture: HEET at work in Waltham Forest

    Web Design :: Tim Peat