Health and Housing - Information for health and social care professionals

Frontline staff in the NHS, social services and other health and care organisations have a vital role to play in tackling the problems of housing-related ill health. They are in a prime position to identify those most at risk and refer them to HEET. One referral to HEET can link patients and clients into other home improvement schemes and related services. Make a referral now!

Why refer patients and clients?

Your referrals will increase the quality of life for those referred, enabling them to live in a safe and warm home. This will help to reduce the number of cold-associated illnesses and accidents (see Why it matters to keep warm) and reduce some of the pressure on your services - particularly in the winter months.

How to refer

We accept referrals in any way that suits you - by phone, fax, letter or email. You can also use our online referral form or you can download a referral form (Word Document) and copy these or contact us for copies. We need to know the name, address and phone number of the person you are referring and your contact details. It is also useful if you can outline what your concerns are that have resulted in you making a referral. Please also let us know if we might experience difficulty contacting or communicating with the person you are referring.

Who to refer

HEET's services are for Waltham Forest residents only (postcodes E4, E10, E11, E17 and IG8) and are targeted at those on low incomes whose health or safety is put at risk from:

  • cold housing
  • damp and condensation
  • fire
  • bulglary

To help identify those at risk, explore our Signs & Symptoms check list.

What can HEET do?

Following a referral our surveyor will arrange a survey and produce a list of works drawn from the available measures to best meet the needs of the individual. Depending on their circumstances this could include the free fitting of:

  • Energy efficiency measures
  • Ventilation
  • New heating or heating repairs
  • Security measures
  • Smoke alarms

Our surveyor also provides advice on staying warm, tackling condensation, avoiding burglary and reducing fire risks. We can link people into other services where appropriate.

For further information:

Health Housing and Fuel Poverty Forum

National Energy Action (NEA) website

British Medical Association (BMA) website

Picture: Practical energy efficiency from HEET

Web Design :: Tim Peat